New on-line customer feedback tool to rate products and services

  • Published
  • 482nd Fighter Wing Public Affairs
HOMESTEAD AIR RESERVE BASE, Fla. --  Homestead ARB has recently developed an Interactive Customer Evaluation System. The web-based tool collects feedback on services provided by various organizations on base.

Maj. Christopher Baker from the 482nd Force Support Squadron is the ICE administrator.

"The ICE system is a web-based tool that collects feedback on services provided by various organizations on Homestead ARB," Baker said. "It is designed to improve customer service by allowing managers to monitor the satisfaction levels of services provided through reports and customer comments."

The DOD Enterprise Performance Management provides the ICE system and is responsible for high-level system administration and maintenance.

Some of the benefits that ICE provides are:

- Allows Department of Defense customers to quickly and easily provide feedback to service provider managers.

- Gives leadership timely data on service quality.

- Allows managers to benchmark the performance of their service providers against other DOD organizations.

- Encourages communication across organizations by comparing best practices to increase performance results.

- Saves money by providing managers a free tool to collect and organization feedback data used for process improvement.

"For the FSS, it allows our customers to quickly and easily provide feedback to our managers and leadership, with data on the service quality so we can find out how we can best service our customers," Baker said. "It also allows managers to benchmark the performance of their service providers against other DOD organizations and encourages communication across organizations by comparing best practices to increase customer service and performance."

You can access the base ICE page by clicking on the link on the Homestead ARB public web-site. For more information, please contact the ICE administrator at 786-415-7846.